Addiction Treatment Continuous Quality Improvement (CQI) Virtual Learning Series

Following the launch of ATLAS in July 2020, Shatterproof is focused on helping addiction treatment facilities build and sustain a strong quality improvement (QI) infrastructure that will support them in addressing potential areas for improvement identified within the ATLAS platform and in advancing quality of care overall.


To achieve this goal, this fall the ATLAS team has launched the Addiction Treatment Continuous Quality Improvement (CQI) Learning Series.


What is the Series?

The CQI Learning Series, facilitated by Shatterproof in partnership with various external organizations and experts from the field, features key quality improvement topics related to the Shatterproof National Principles of Care. Speakers highlight resources available to providers and discuss how to implement best practices with the goal of improving the quality of care. Core components of the series include on-demand modules, monthly webinars, and associated technical assistance resources. All sessions are recorded and provided after the event. There is no cost to attendees.


Who Should Attend?

Content is tailored to providers and staff at treatment facilities who submitted data to ATLAS, though all interested individuals from the six ATLAS Phase 1 states – Delaware, Louisiana, Massachusetts, New York, North Carolina, West Virginia – are welcome to attend.



Thank you to all who helped make our 2020 Launch of the CQI Learning Series successful. We look forward to bringing you more events and resources in 2021!


Recorded Sessions


Building a Quality Improvement Infrastructure to Improve Upon ATLAS Measures
Comprehensive Care Delivery in Addiction Treatment: Meeting Patient Needs via Referral Networks and Care Compacts
September 24th, 2020
October 13th, 2020
thumbnail of recording of CQI webinar 1, showing Victor and Kevin's faces
Thumbnail of recording of CQI webinar 2, with moderator Christina Borden and 4 panelists

Join Victor Capoccia, PhD and Kevin Norton, MS, MBA as they discuss quality improvement and set the stage for a series of learning events aimed at helping addiction treatment facilities maximize their use of ATLAS data to create a quality improvement (QI) infrastructure that sets them up for long term success. Dual focus: (1) the core tenets of QI and models for implementation, and (2) how to apply these concepts in an addiction treatment setting.




Join moderator Christina Borden from NCQA, and four distinguished panelists from multiple states as they talk about how they are working to ensure patients with SUD receive well-coordinated care and connections to critical support services –

  • Rochelle Head-Dunham, MD, Executive Director and Medical Director, Metropolitan Human Services Districts, (MHSD)
  • John Darin, CASAC, ICADC, President and CEO, NADAP
  • Jorge Cortina, MD, DFAPA, Medical Director for Behavioral Health, UniCare
  • Paul F. Updike, MD, Medical Director of Substance Use Services, Catholic Health System
Increasing use of the ASAM Dimensions of Care in Your Facility
Leveraging Staff and Patient Feedback to Improve Your Operations
November 17th, 2020
December 10th, 2020
Thumbnail of Dr. Tom Britton and Mr. Jim Scarpace, advertising Addiction Treatment CQI Learning Series #3   Tommie Bower and Abby Dean appear side by side with an invitation to participate in a CQI webinar.

One key area identified within ATLAS for targeted improvement is increasing use of the 6 ASAM dimensions, criteria used to create a holistic, biopsychosocial assessment of an individual to be used for service planning and treatment across all services and levels of care. Join Thomas Britton, DrPH, CCS, ACS, LPC, LCAS and Jim Scarpace, MS, LCPC, as they highlight best practices and provide suggestions on how a high-volume treatment facility ensures that these key dimensions are integrated into their clinical processes. Shatterproof also touches on the recently-launched provider portals.

  ATLAS has been able to provide treatment facilities with feedback from patients and their family members/loved ones on the experience they have encountered during treatment. However, it can be difficult to develop a strategy to drive change from this information and identify resources to assist. Join Tommie Ann Bower, MA and Gabrielle "Abby" Dean, MSW, MPH as they highlight best practices and provide suggestions on how treatment facilities can leverage patient and staff experience feedback to advance their quality improvement work and improve operations. 





































    icon indicating a pdf file


    Building a Quality Measurement System to Improve on ATLAS Measures [SLIDES]   icon indicating a book


    Sacred Cows Make the Best Burgers: Developing Change-Driving People and Organizations

    By Robert J Kriegel

    icon indicating a pdf file Comprehensive Care Delivery in Addiction Treatment: Meeting Patient Needs via Referral Networks and Care Compacts [SLIDES]   icon indicating a book

    Who Moved My Cheese?
    An A-Mazing Way to Deal with Change in Your Work and in Your Life

    By Spencer Johnson

    icon indicating a pdf file Increasing Use of the ASAM Dimensions of Care in Your Facility [SLIDES]   multiple pieces of paper


    Technical Assistance Resources Organized by Shatterproof National Principle of Care
    icon indicating a pdf file

    Leveraging Staff and Patient Feedback to Improve Your Operations [SLIDES]

      Icon of a computer connected to the internet


    The Association Blog

    From the National Association of Addiction Treatment Providers (NAATP), this blog serves as a space for facilitating discourse, sharing resources, and advocating best practices to move addiction treatment and recovery forward. 



    Have ideas for topics or resources you would like to see in the CQI Learning Series?

    We welcome your suggestions. Please contact the ATLAS Team with your ideas.